About T J Car Sales

In 2017, following 6 years successfully growing an independent used car dealership for a previous employer, Tom, founder and managing director of T J Car Sales, took the big step of opening his own site in Bridgend, located between Cardiff and Swansea in South Wales. Tom believed that there was a better way to do things, a way that put the customer experience at the heart of his business. Tom wanted to do away with the old way of selling cars, one which relied on high prices and uncomfortable haggling for customers before they got to a deal they were able to agree. Tom’s vision was to make the customer experience simple and transparent, one where they didn’t need to get into a ‘haggling contest’ and ultimately not knowing if they’d got a good deal or not!


Quite simply by buying the right stock at the right price, preparing the cars to the highest standards and then pricing them to ensure they are the cheapest within a 70 mile radius of the dealership.


Tom’s ethos is to ‘wow’ the customer with our service, and it’s this culture that Tom has instilled in his team, from sales executives, to technicians through to his valeters. Everyone knows that each interaction with a customer is a vital opportunity to show the culture of the business. But don’t take Tom’s word for it………


From the beginning in 2017, with 12 cars in stock and just Tom and his partner Laura doing everything, the business has grown to over 90 cars in stock, and a team of 6 highly experienced sales executives, technicians and valeters, consistently providing the highest quality of cars and service to over 1500 satisfied customers to date!


“I knew instinctively that I could do things better than the competition. My belief is that if you treat a customer the way you want to be treated yourself, then we can provide the best service and experience in the market. Great cars, transparent pricing and outstanding service is the goal of me and my team. Come and see us and our cars, I promise you won’t be disappointed!”
Tom, MD of T J Car Sales

Regulated Complaints Post:
Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD
Tel: 01452671560
E-mail: complaints@automotivecompliance.co.uk

If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk

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